Thomas International USA Corporate Benchmarking

Thomas Corporate Benchmarking

A benchmark is effectively a continuous improvement process that uses a systematic standard to raise and maintain high performance standards, against which new employees can be assessed and selected.

Benchmarking will enable you to select the best suited people by identifying the behavioral qualities and capabilities of those who are already performing well in a particular job. A benchmark can be used to assess a sample group of people doing a similar job. The process involves the PPA personality test and TST aptitude test of each person within the sample. The results are compared to actual performance.

As part of the benchmarking process, the company needs to assess its organizational performance. Areas with measured performance levels could include:

Ability to achieve budget and plans
Ability to achieve sales budgets
Ability to provide customer service, care and advice
Communication skills
Leadership skills

The performance of each person in the sample is ranked based on the company’s parameters for organizational performance. Typically 25 percent of the sample are from top performers, 50 percent are from fully acceptable performers and 25 percent are from poor performers.

Once the profiles of top, acceptable and poor performers have been identified and a benchmark established, Thomas' "goodness of fit" measure may be applied to determine the probability of success of new employees into the role.

Managers are likely to select people with a similar profile to themselves which can lead to interview bias. This process helps define the most successful profile that managers can select and elimiates interview bias.

The Corporate Benchmark Report

Coaching and Managing Summary
This summary is provided to managers and leaders of any person included in the benchmark. It helps the managers and leaders to understand why each person in their team behaves the way they do and coaches them to respond accordingly. This insight will lead to a deeper understanding of others that can then be used to hone a manager’s communication skills and maximize the performance of the team. The summary looks at what motivates the top performers, what they expect and want, and the type of manager for whom they work best.

Family Profiles
You are provided with all of the family profiles ranked in order of best performance.

Interested in conducting a benchmark study at your company? We want to hear from you.